HR Services & Consulting

Trak HR Consulting

Human Resources within the retail and fashion industries are where we specialise!  So often we hear the expression “people are our most important asset” but so few organisations really harness or maximise the potential of their staff. While in the past some old school manager s may have perceived HR as another cost to the business, all successful business leaders recognise the difference your people can make. It is the people within that turn strategy into action. As Michael Luscombe said when he was CEO of Woolworths “There’s really only one competitive advantage in retailing and that’s the ability to attract, grow and retain the best people”. 

Trak HR Consulting was established to fill a gap for retailers who want to ensure that their people really are their most important asset and therefore maximise the contribution their people make to bottom line profitability. Trak HR Consulting provides retailers with a HR partner who truly has deep subject matter expertise in both HR and retail, rather than apply a one size fits all consulting approach which is not appropriate for the pace and leanness unique to the industry.

Our experience allows us to understand the best people practices and trends across general industry sectors. Our difference is that top of mind for us is the practical and pragmatic ways we can apply this knowledge to your business to maximise the customer experience, improve efficiencies, reduce staff turnover costs and ensure positive commercial outcomes.

With a focus on adding real dollars to your bottom line and delivering quantifiable ROI, Trak HR Consulting offers a suite of specialist boutique HR services to retail organisations. The type of services offered focus around the themes of:

• Engagement and Retention,
• Performance Management and Compliance,
• Learning and Development,
• Talent Acquisition and Succession planning,
• HR strategy for start ups, established businesses, wind downs and general
• Project based HR such as Policy and Procedure development,
• On boarding and Induction,
• Exit interviews
• Coaching – on both an individual and group basis.

Leading our HR practice is Belinda McPhee who has over 20 years experience in Human Resources and has held senior HR positions for several leading International and Australian Retailers. Her experience, qualifications and passion for HR as well as 10 years ‘on the shop floor’ experience enables her to be strategic and practically operational to deliver commercial results which we are confident will appeal to you. She is supported by a team of consultants who also combine retail and HR skills and geographically cover all states of Australia and New Zealand. Together their mandate is to work with you to improve people performance, increase customer service and add value to your overall “employee experience”.

HR Services and Consulting

Our objective at Trak is to deliver financial outcomes and make your Human Resources successful.  We do this through a partnership to educate and transfer knowledge, in addition to providing HR advice and solutions. This partnership approach will not only deliver short term results to improve your business, but more importantly sustain longer term benefits by developing your key people. Both in house HR and business leaders will be better people managers by our team passing on the key skills and tools to set your people leaders up well for the future. Our approach includes:

• Working with Managing Directors and delegated authorities to identify and plan appropriate HR strategies and tactics aligned with your Company’s overall strategic direction. We will ensure long term business strategy and Human Resources strategy are linked to achieve positive commercial outcomes.
• Consulting taking a whole business approach to ensure commercially oriented solutions contribute to the overall strategic and operational thinking of your business.
• Providing outsourced HR leadership to operational HR administrators to ensure the provision of value added services to your business.
• Providing strong Human Resources, Employment Relations and Organisational Development and Design generalist skills to pass on key HR skills to your in house HR teams to deliver results.
• Applying a ‘hands on approach’ whilst also imparting key skills and HR knowledge to internal business resources charged with your HR agenda

To learn more about how Trak HR Consulting can assist your business, please contact Belinda McPhee on 0417 239 458 or belindam@trakrecruiting.com

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